Shenzhen Gentlen Technology Development Co., Limited was found in Jan-2013, Located in Longhua New District, Shenzhen, GuangDong, China. Our company is devoting to the development CCTV surveillance system products. Our owner brands "JideTech" & "Gentlen"were won trademark certificates issued by the North American and European Union Trademark Offices respectively in 2015 and 2017, And formed a certain degree of visibility. Our company has strong technical force, has 5 experienced and technical R&D talents and 16 highly qualified sales personnel.
Our products have passed the third-party certification of the industry, such as CE, FCC, RoHS and so on. High quality products are trusted by customers at home and abroad, And Built long-term cooperation relationships with internationally renowned companies such as Huawei, Foxconn, Philips (China), TCL, etc., and provides ODM or OEM cooperation for well-known brands in over 30 countries in the worldwide.
Q1: I can't read the Mini CD, where I can download the file. A: You can download it from our website by link: http://www.jidetech.com/poe-switches/info/859.html Q2: How are reset the camera? A: You should login camera in IE and go to "Setting System Advanced Factory Settings" Q3: How to upgrade my camera? A: If there is no bug with camera, we don't suggest to upgrade it. If you want to upgrade, please contact with JideTech Q4: I can find the ip camera's address, but can't see video. A: please change the camera ip address to match your router's gateway. Q5:I can't find the camera's IP camera A: 1. Exclude network has Secondary routing 2. Power on camera and Use a network cable to connect camera with your computer, make sure computer off network. Then use search tool (IPWizardIII) to search IP address and modify it to match your gateway. If still not, please contact with JideTech Q6: I can't install ActiveX in my computer. A: We suggest you use IE browser installed of google and Firefox, IE version less than 10 Q8: Can I use Mac book to view this camera? A: No, this camera don't support Mac system, it can support Window, Linux |
